Return & Exchange
Your satisfaction is our priority. Please read this policy before placing an order.
A note on handloom
Because every product is handwoven, small variations in texture, shade and weave pattern are natural and are not defects. They are what make each piece unique and authentic.
Return eligibility
We accept returns only in the following cases:
- ◆Damaged product: damaged in transit, or with a manufacturing defect.
- ◆Wrong product: you received a different product from the one you ordered.
- ◆Quality issue: a significant defect that was not visible in the product images.
How to request a return
- 1
Contact us within 48 hours
Reach out on WhatsApp within 48 hours of receiving the product, with photos or videos of the issue.
- 2
Share an unboxing video
We recommend recording an unboxing video when you receive the parcel. It helps us process your claim faster.
- 3
We review and respond
Our team reviews your request and replies within 24 hours with the next steps.
- 4
Return or exchange
Once approved, we arrange a replacement or refund, as you prefer.
Non-returnable items
- ◆Products that have been used, washed or altered
- ◆Products returned after 48 hours of delivery without prior communication
- ◆Minor colour variations due to screen display differences
- ◆Natural handloom characteristics (slight texture variations, minor thread irregularities)
Refund policy
Once your return is approved and the product is received back:
- ◆Refunds are processed within 5–7 business days
- ◆The refund is credited to the original payment method or by bank transfer
- ◆Shipping charges are non-refundable unless the return is due to our error
Exchange policy
We offer exchanges for eligible returns. If you would like a different product, we will help you choose an alternative from our collection, and any price difference will be adjusted accordingly.
Need help?
For any question about returns, exchanges or your order, message us on WhatsApp. We are here to help.